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Ionic's touch screen not working

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‎04-22-2020 18:37 - last edited on ‎04-24-2020 10:39 by Fitbit Moderator

‎04-22-2020 18:37 - last edited on ‎04-24-2020 10:39 by Fitbit Moderator

Touch screen stopped working, I factory reset it but no luck. Can someone help?

 

Moderator edit: Updated subject for clarity 

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‎04-24-2020 10:41

‎04-24-2020 10:41

@Bdrago Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that your Ionic's touch screen isn't working. I appreciate the reset you performed prior to posting. 

 

I've shared your post with our Support team and they've mentioned you already have a resolved case with them.

 

Don't hesitate to get back if you have any additional questions.  

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-24-2020 17:25

In response to SilviaFitbit

‎04-24-2020 17:25

I DID have a resolved case with them.  As I described on my call, after a hard reset, the touchscreen works, temporarily.  During that call, that's what they had me perform, so at that minute in time, my Fitbit was working. However, shortly thereafter, it went back to being unresponsive and has continued in that pattern. Please escalate my response and forward to your support team. Thanks! Sent from my Verizon, Samsung Galaxy smartphone
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‎05-14-2020 13:54

In response to Ginat20

‎05-14-2020 13:54

@Ginat20 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you contacted our Support team. I appreciate the troubleshooting tried prior to posting. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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