Ionic's vibrations are weak even on strong setting

[Zig-Zag]

On my 2nd Ionic as first only lasted about 13 months...stupid of my to keep buying, and this will be the last fitbit I purchase!

But this latest one, less than 2 weeks old, has very weak vibrations even though on the Strong setting. There is no difference between the Normal and Strong settings. It is so weak I miss reminders to move, when hitting mileage targets while running etc. Any suggestions please before I ask for a replacement? Many thanks for any help.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Zig-Zag Welcome to the Community. Thanks for sharing what you're experiencing with your Ionic's vibration settings. 

I would like you to restart your watch and change the vibration between strong and normal and test it out.

Let me know the outcome.  

[Zig-Zag]

No using Shutdown and then turning back on has not changed the weak vibrations.

[SilviaFitbit]

@Zig-Zag Thanks for getting back. I apologize for the delayed in my reply. 

I've shared your post with our Support team and they will continue assisting you through email, someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions. 

[Blrwelch]

This has happened to me as well. After restarting it the vibration is so weak I can't tell if it's working unless I hold it up to my ear.

[SilviaFitbit]

@Blrwelch A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting. 

Since after the recommended troubleshooting your watch isn't working. I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Kmoenkhoff]

I am having the same issues,  i just got my replacement and the vibration is non existent to my original that stopped charging.  When speaking with the chat agents i had a terrible experience and was getting the chat ended while talking cause it was very apparent that agent didnt want to help me. I have turned off and on multiple times as well as done numerous factory resets with no change in vibration 

[SilviaFitbit]

@Kmoenkhoff A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting.

I appreciate your feedback given about our Customer Service, this helps us to continue improving. Be sure that your comments won't be unnoticed. 

Regarding the issue you're experiencing with Ionic, I've shared your post with our Support team and they mentioned you were given alternative options, if you have any questions about them, please reply back to the case that you have with them. 

I'll be around if you have any additional questions. 

[jpwkeeper]

Add me to the list of users having this exact same problem just in the last few days.  Resetting, switching between Normal and Strong, none of this worked.  Firmware is 27.70.8.0.

[SilviaFitbit]

@jpwkeeper A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.