In addition to the claim form, you will need the following:
- An itemized sales receipt for the purchases—if you don’t have this, the store where you made the purchase may be able to print a duplicate receipt for you
- Your Visa billing statement showing the purchase—your bank can usually make a copy for you
- A copy of the original manufacturer’s warranty—a copy can usually be downloaded and printed from the manufacturer’s website
- The Benefit Administrator may ask you to provide additional information, such as repair estimate (if applicable)
If you have any questions or are experiencing difficulty obtaining documents, simply call 1-800-551-8472. If outside the United States, call collect at one of our toll-free numbers .
For Mastercard
To file a claim:
• Call 1-800-MasterCard to request a claim form. You must report the claim within sixty (60) days of the failure or the claim may not be honored.
AMEX
CLAIMS PROCESS
If You experience a Loss for which You believe a benefit is payable under this Plan, You must provide both Notice of Claim and Proof of Loss.
To insure prompt processing of Your claim, report any Loss immediately following the date of the Loss, including for gifts purchased on your Account. Retain Your receipts and Your damaged property (if applicable) until the claim process is complete.
We will decide whether to do one of the following: 1) have the product repaired; 2) have the product replaced;or 3) reimburse You up to the amount of the item purchased on Your Account.
Notice of Claim
During the Extended Warranty Period, Notice of Claim should be provided to Us within thirty (30) days of the Loss. You may contact the Company by calling toll-free stateside 1-800-225-3750 or, if from overseas, by calling collect 1-303-273-6498. You may also write to Us at
Extended Warranty, PO Box 981553, El Paso TX 79998-9920.
Hope this helps someone else.
