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Ionic's workouts data not syncing to app

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‎04-21-2020 14:52 - last edited on ‎04-22-2020 09:52 by Fitbit Moderator

‎04-21-2020 14:52 - last edited on ‎04-22-2020 09:52 by Fitbit Moderator

I've had an IONIC for over 2 years and this is the 3rd time in the last 2 weeks that I've encountered this issue. Once my work out is done and I end the session on my watch, I see that the stats are there. When I sync my watch to my apple iPhone it does not upload the workout or show a work out was completed. 

I did a hard reset and the same issue persists.

I now have to manually add the workout to my phone which defeats the purpose of having a watch that can sync.

 

How do I fix this??!!! Would hate to venture outside of FITBIT watches.

 

Moderator edit: Updated subject for clarity 

 

 

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‎04-22-2020 10:04

‎04-22-2020 10:04

@xochitlxochitl It's nice to see you on the Community. 

 

Thanks for getting in touch about your activities not syncing to your app. I appreciate the troubleshooting tried prior to posting. 

 

I would like you to make sure you restarted your Ionic following the tips on this article. If you did, please reply to the following questions: 

 

- Which exercises were you doing when this happened?

- Are your exercises tracked with SmartTrack syncing to your app?

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-22-2020 15:14

‎04-22-2020 15:14

Check to make sure you do not have a VPN service turned on👍🏼

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