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Ionic says "unlock with your phone"

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‎01-30-2021 07:33 - last edited on ‎01-31-2021 10:23 by

‎01-30-2021 07:33 - last edited on ‎01-31-2021 10:23 by

Today,my watch was saying "unlock with your phone",

while the phone app was asking for the code wich should appear on my watch.;

So I can't use my watch anymore because they don't make contact anymore.

 

Has somebody had the same problem?

 

 

Moderator edit: subject for clarity 

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‎01-31-2021 10:23 - edited ‎01-31-2021 10:25

‎01-31-2021 10:23 - edited ‎01-31-2021 10:25

Welcome to the Fitbit Community, @PC56.

 

Thanks for the details shared in your post. I recommend following our instructions to unlock your device with your phone at How do I unlock my Fitbit device with my phone? If you experience any difficulties with syncing your watch, please try our tips at Why won't my Fitbit device sync?

 

If your watch is no longer paired to your Fitbit account, please let me know so I can assist you further. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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