Ionic screen black, unable to reboot

[Zan.N]

My ionic died on me while I was charging it overnight. No display and no lights from the back. Nothing was done before that. Once in a while when the charging cable was plugged in, 0% is shown but I know that my watch was fully charged. Today I managed to plug in charging cable and do a sync with my iphone. But the ionic died immediately upon finish syncing. Pls help. There is no service centre in Singapore. I didn’t buy a $450 watch just to see it die on me in two months.

[Ozzie65]

Hi @Zan.N - Have you tried to manually restart your tracker? See the instructions in the link below. If you have and still no luck, I'd suggest reaching out to customer support.

https://help.fitbit.com/articles/en_US/Help_article/1186

[Zan.N]

Thanks for your recommendation. I’ll have to give customer support a call

because i tried and it ain’t working 

[Zan.N]

Hi Ozzie, thanks for your help. After about two weeks of help from Fitbit Support, they have decided that I will receive a new Ionic as my current Ionic is beyond redemption.

[Zan.N]

Hi Ozzie. Thanks for your recommendation to refer to customer service. After going through all the troubleshooting process, the Fitbit team is kind enough to provide me with an all-expenses DHL collection of my faulty Ionic to them, and issuing me with a replacement.