Ionic screen change color on edges and touchscreen not working

[Soni2018]

 

Dear Team,

My Fitbit color changes on edges and touchscreen not working properly. I have done factory reset and rebooted my device multiple times but it doesn’t solve the issue and blue color still on edges. Screen flickering as well. Kindly suggest and advice.  

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Soni2018.

Thanks for the details and photos shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. I recommend you continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

By the way, I've moved your post to Ionic board so we can keep our forums organized.

See you around.

[Soni2018]

I am not getting proper response from support team. Really bad experience
and highly disappointed. After long relationship with Fitbit I think it’s
right time to move other platforms. --
Thanks & Regards,

Moderator Edit: Personal info removed

[LiliyaFitbit]

Thank you for your reply, @Soni2018.

I am sorry to hear about your experience, I understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I am sure our Support team is trying their best to help you, please continue working with them.

Have a good day.