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Ionic screen coming off

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‎03-28-2021 07:49 - last edited on ‎03-29-2021 11:07 by

‎03-28-2021 07:49 - last edited on ‎03-29-2021 11:07 by

My screen fell out of my original Iconic while on a walk in Scotland. Fitbit replaced it, however, about a year later the screen has fallen out the replacement too. 

The warranty is now over for my original Iconic, but I've only had the replacement for a year and the same thing has happened.

I never wore either the original or replacement Fitbit in the shower or bath etc. and I live in North England so it's not like it is hot enough to melt the glue!

Tried contacting support and they said I'd get an email about it but not heard anything back.

 

Any suggestions welcome! :] 

 

 

Moderator edit: subject for clarity 

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‎03-29-2021 11:07 - last edited on ‎09-15-2024 09:08 by Fitbit Moderator

‎03-29-2021 11:07 - last edited on ‎09-15-2024 09:08 by Fitbit Moderator

Welcome to the Fitbit Community, @VJC92.

I appreciate your participation in the Forums and sharing your experience. I understand how you are feeling about this situation and appreciate your efforts to resolve this. I was able to see that our Support team have reviewed your case already and provided a response recently. For more information, please check your inbox. You can take a look at this page for more information about the warranty policy.

See you around.

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