Ionic screen died, it still connects to Bluetooth

[j1mgg]

On saturday my screen started to jump around/flicker, then has went completely black and unresponsive. My device does connect to bluetooth, and is still tracking.

Tried restart, but cant see if it is doing anything, same with reset.

And yes, it is a house of pain.

Should i ship it back?

Moderator edit: Subject for clarity

Thanks

Jim

[YojanaFitbit]

Hi @j1mgg, it's nice to see you here. Thanks for reporting the issues with you Ionic. I really appreciate all the steps that you've tried to make it work again.

We strive for excellent customer service and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case soon.

Please let me know if you need anything else.

[annchristin86]

Based on the other with same problem. If you got warranty you get a new one, if not, too bad for you, buy a new one!

[Vavery]

My ionic just died!!  App shows full battery and Bluetooth is working.  I Googled it and it seems like thousands upon thousands of once proud Fitbit owners are having the same issue with little help from Fitbit itself.  Please tell me my options, I honestly don't want to hammer you guys in these forums but it seems like that's what many are left to do.

[j1mgg]

I spoke to fitbit yesterday, and luckily i have a 2 yr warranty because i live in the UK. A replacement is getting sent out.

[ClayTheCRNA]

A few weeks ago my Ionic died. Stuck on 0% battery, no charge, no reset, nothing, called, and I got a replacement. Now the replacement died. Same thing. Same problem. Please help.