Ionic screen drifts and fades

[Asthmajoyride]

Anyone have a problem with their ionic screen glitching out, drifting out, and fading at time. Mine has and has become useless. I've rebooted and factory reset to no avail. 

[LanuzaFitbit]

Welcome to the Forums @Asthmajoyride.

Thanks for bringing this up and sharing the steps that you have tried.

I have reached to our support team so that they can get in touch with you. They will be more than happy to help you figure out what is going on with your Ionic and find the best way to move forward.

Please let me know if you have any further questions.

[Asthmajoyride]

Thank you for replying to my post. I still have had no reply from costumer service on this issue. How would they reach me ? Here with a message or email because I have not seen a reply either way.

[SunsetRunner]

I have been experiencing such issue for long time. Factory reset didn't help so it's more likely a hardware issue. In my case the screen after waking up fades in and after a few seconds is unreadable and I can see "ghosts" of previous screens while scrolling.

[Asthmajoyride]

Same here jsr, I dont believe the ionic is as water/sweat resistant as they
claim. I can see condensation inside the sensors and I've never even
showered with it on. Either sweat or rain found it's way inside.

[LanuzaFitbit]

Hello @Asthmajoyride and @SunsetRunner.

Thanks for bringing this up.

@Asthmajoyride I could see that our support team sent you an email back in May. Could you check if maybe it was filtered to some other folder by accident? If not, please let me know.

@SunsetRunner Our support team will be getting in touch with you as well. Please be sure to keep an eye on your email's folders as I mentioned above.

Keep me posted on how it goes or if I can help you with anything else.

[Teufli]

I've been having the same problem for the past two months. The screen comes on and quickly fades into an illegible ghostly image of "screens past". I can't make anything out and this is particularly frustrating when checking my stats during workouts. I've tried changing watch faces, updating, restarting and resetting to factory  settings: nothing changed. I am starting to doubt the quality of the Ionic since it broke in less than a year of careful use.

[Asthmajoyride]

I felt the same way about the quality, I've been with fitbit for several
years from a surge to ionic. I was offered a 40% discount towards a new one
but not in a timely enough fashion to keep me from exploring other options.
No I have a garmin vivoactive 3 music and I feel it has all the same
features I want without the one I dont.