Ionic screen fell off

[Coolumbeach]

good morning!!

my name is joao brites,

the problem I have is, on my 68 birthday my kids and grandkids offered me a Fitbit ionic 

one and half year later the screen of my ionic pop out, I take it to couple places to try to get fixed and they said they cannot repair, they suggested for me to send back to Fitbit 

because the screen should not popped out, and I tried to find the address to send it back and could not find, trying the Facebook page and nothing there!!

can you please help me with this matter,thank you in advance.

regards Joao Brites 

( I don’t have the receipt because the kids don’t know were it’s)

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Hi @Coolumbeach  there is no repair for these devices. You'd need to get with customer support, but they would go by their warranty policy. Here is the information to reach them:

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options