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Ionic screen garbled and showing double/mirror images...

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‎05-06-2020 04:48

‎05-06-2020 04:48

Hi, 

Installed the latest update abut 10 days ago.

Not sure if it is related but for the last week my Ionic screen has not been working properly and the display is garbled, jittery and often showing double/mirror visions of what should be showing.

Thoughts?

Justin 

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‎05-06-2020 12:55

‎05-06-2020 12:55

@SydneyBloke   Did you try to restart your Ionic?  Press handheld the bottom right and the back button simultaneously until the Fitbit logo appears.  Try a restart once or twice.  If that doesn't fix the display, then contact Support for more help.  I don't recommend doing a factory reset.  There is a help article that says not to do a factory reset unless you are told to do so by a Support technician.  I am not a Support technician. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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