Ionic screen is black and won't charge

[Sarah727]

I have only had my Fitbit a few months. I haven’t had any issues. It died, I charged it, and it’s still dead. I cleaned it and did the 3 button reset. Nothing. Any advice?

Moderator edit: subject for clarity 

[aceturnedjoker]

They will sent you a BS email about 35% off your next purchase and wipe their hands of the issue. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sarah727 @aceturnedjoker. 

@Sarah727 Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

@aceturnedjoker Thank you for joining the thread and sharing your experience. I understand how you are feeling. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding. 

See you around.

[Mominator_Rules]

Same for me.  If there is an issue they encourage you to spend another $200 - $300 dollars on a new device without supporting the one you have issues with

Update:

I have cleaned it, and let it sit in the charging cradle that it came with overnight.  I have followed all the instructions.  It still won't charge.

Moderator edit: merged replies

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mominator_Rules.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. Since you've followed our troubleshooting instructions already, please contact our Support team so they can evaluate your device's behavior and discuss the options available to you. Click here to get connected with them via chat or phone. 

By the way, I've merged your posts so we can keep our forums organized.

Have a good day.

[Sarah727]

I have only had it 4 months. Ridiculous! I’m sorry it happen to you too. So frustrating 😞

[Sarah727]

It’s crazy. It’s not like a $20 cheap Amazon random watch. Which I had for 2 years with no issue and still works, before investing in a ionic. Terrible.

[TD1240]

Us too. My husband has has his 2 years. This is his 2nd one in that two year span. Both times - he goes to change it and it stays  blank on the screen - no lights, no sign of a charge. The last time - it was still under a warranty and they sent a new one. We haven’t contacted customer service yet (it’s Sunday and we just discovered the re - emerged issue).

I’ve had a Fit Bit for 7 years - first the Alta and now the Versa. No issues with either model - maybe it’s just the Ionic that is the issue. 

[Guy527]

I had similar experience last week.  Screen dark & unable to charge.  The problem was a bad charging cable.  Replaced the cable and Ionic charged completely.  Hope you are lucky with a simple fix

[Forest64]

Did not use the watch for three months. Went back to it, will not charge. Tried multiple cables, cleaning the contacts, holding down buttons, nothing works. Bricked.