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Ionic screen is black and won't turn on

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‎03-31-2019 09:08

‎03-31-2019 09:08

Watch died yesterday. Charged watch last night  to 100%.  Woke up this morning to a black screen.  From the multiple posts serms like I'm not alone.  Tried turning  off and on, 3 button reset, and charging for an hour ... Still nothing.  I'm hoping we didn't change all of our Smart watches over to Fitbit for defective products.

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‎04-01-2019 07:16

‎04-01-2019 07:16

Welcome to the Community @Mindmelder! Thanks for the details that you've mentioned and the troubleshooting that you've tried. 

 

Sorry to hear that your Ionic's display isn't turning on. I've shared your post with our Support team, they will continue assisting you on this matter. 

 

I'll be around if you need further assistance. 

 

 

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