Ionic screen is black but syncing with the phone

[Manpreet90]

My ionic display is not showing anything and turned black but with phone its syncing and sensors are also working..on fitbit app its showing the battery is full ...tried force start procedure also...restart the device but couldnt work...I bought it just 10 days before...Highly disappointed..HELP ME !!

[SilviaFitbit]

@Manpreet90 A warm welcome to the Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. I understand your disappointment with this. 

I've shared your post with our Support team and they mentioned that you already had a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

I'll be around if you have any additional questions. 

[Manpreet90]

The claim page is not responding properly ..please help me i want to return
the product and its under warranty..Do u have any contact number of India
fitbit as the number given in fitbit website contacts is also not working.

[SilviaFitbit]

@Manpreet90 Thanks for getting back. Since you already have a case with our Support team, I would recommend to continue the communication through email, they'll be happy to help. 

Please check this page for contact information for India. 

I'll be around if you have any additional questions.