help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic screen is popping out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2018 22:53 - last edited on ‎07-23-2018 05:57 by Fitbit Moderator

‎07-22-2018 22:53 - last edited on ‎07-23-2018 05:57 by Fitbit Moderator

 I've just noticed this morning after going for a walk that the screen on my ionic is starting to pop out in one corner and has now worked it's way up the entire side of the fitbit.only had it for 6 months so not happy after investing $450

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎07-23-2018 03:54

‎07-23-2018 03:54

You will need to contact Fitbit support, they will be able to discuss your options with you. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎07-23-2018 06:00

In response to N8teGee

‎07-23-2018 06:00

Welcome to the Fitbit Community @Cairnsionic88! Sorry to hear what happened to your Ionic screen.

 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors just as my friend @N8teGee suggested. 

 

However, I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. Smiley Very Happy

 

Point us out if there's anything else we can do for you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-12-2019 09:17

In response to MarreFitbit

‎02-12-2019 09:17

My wife just had this issue with hers.  Unfortunately it was at the 14 month point...not under warranty.  This should be the last thing to happen to this watch regardless of the 12 month warranty.  What did fitbit reply with?  Here's 25% off to buy another one.  Not what a reputable company should do in my opinion.

Best Answer
0 Votes