Ionic screen issue after firmware update 72.1.15

[che-effe]

Hello, I took the firmware update on July 30 2021. The screen would not come back on for a day, when it did the screen is pixelated. Attempting a few restarts and a shut down has rendered the ionic completely bricked. Any way I could resolve this? I wish I hadn’t taken the update. Everything was working just fine before this.

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @che-effe.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this. I recommend you continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

See you around.

[che-effe]

Unfortunately the only resolution offered was a 35% discount for a new device. A firmware release causing a device to be bricked and force me to buy a newer device seems like planned obsolescence to me. 
it’s unfortunate because I was a big proponent of Fitbit, but this model seems predatory and not in a consumers best interest. 
I loved your development environment and variety of products, but I think this was enough to convince me it’s time to move on.

for reference as to how much I did like y’all:

https://www.javascriptjanuary.com/blog/writing-js-apps-for-fitbit-ionic

[LiliyaFitbit]

Thank you for the update, @che-effe.

I appreciate you being a Fitbit customer and thank you for providing a link. I understand how frustrating this is for you, our team is always working on improving our devices and user experiences, and we take every feedback as a learning and improvement opportunity for our products. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future. 

See you around.