Ionic screen losing brightness

[Minkah]

Since last night my ionic screen is losing brightness. I've tried resetting the tracker and changing the brightness setting to max instead of Auto or Normal but it doesnt work, the screen stays very dim. When I reset the tracker it only holds the brightness for a few seconds and it begins to diminish again. Anyone know how to fix? Thanks 

[N8teGee]

Seeing as you've already tried restarting the device. The next step I would take would be a full factory reset, just make sure to sync your tracker first so that you don't lose any data. 

[Minkah]

Thanks @N8teGee for the suggestion. I've tried the factory reset and talked to customer support. The screen is almost entirely dead now. It was flickerin randomly, then restarting randomly, had zero brightness, then was very faint for about half a day, and it completely does not respond to touch anymore. So I cannot swipe at all. If I do get an app to open with a button I can't activate it bc the touch screen doesnt work.  Customer support ran thru troubleshooting with me on live chat and agreed it's done. They asked me to send it back and said bc I am within warranty I will be getting a "complimentary" replacement within 5 days of them receiving my defective pebble (they call the tracker a pebble if, like me, you didn't know that). So I'm grateful to get a replacement but it's kinda odd they called it "complimentary," like it's a favor. It's not, I'm within one year and have a warranty. I guess that's splitting hairs but I'm annoyed a $300 device died within the first year and I've had plenty of issues with it since day 1.  Anyway, I'm returning it and I'll try to update the community once I receive the replacement. I've heard awful things about the warranty return process so hopefully it goes well and I can just report good things next time.

[YojanaFitbit]

It's great to see your participation in the forums @Minkah. Thanks for jumping in @N8teGee. 

We appreciate the time you took in order to troubleshoot this. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case. And in case that you need extra help, you can let me know.

Hope you get back on track really soon! 

[Minkah]

I wanted to provide an update about my warranty replacement experience. I shipped the defective pebble back to Fitbit by USPS with tracking and insurance. It took a week to arrive and the tracking info from USPS was useless, according to them it still hasn't arrived. However Fitbit got the pebble and sent me an email the day it arrived. They shipped my replacement the next day and it is scheduled for delivery today, only 4 days after shipment. So, assuming the replacement works well and without issues, I'm pleased with the replacement process from Fitbit.  It was fast and the communication/updates from Fitbit during the process were good.  I'd just recommend if you want your replacement sooner do not use USPS, they took forever to deliver it to Fitbit.

[YojanaFitbit]

Thanks for your feedback @Minkah! It's really helpful for us. Your voice is being heard. We're actively reviewing your responses and providing feedback to our product development team. 

Have a good one!