Ionic screen not responding to touch and battery not holding charge

[Rogerma]

Please help, ionic just started not responding to touch, can’t get to additional sports etc, battery life just falling out and when trying to charge it reports insufficient power , bought new charger but still same issue. Tried holding all buttons to reset but no joy.

please help.

thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rogerma.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? Additionally, I recommend switching to a Fitbit clock face: How do I change the clock face on my Fitbit device?

Regarding the issue with battery life, let me share that our team started to release a new version of the Fitbit app which brings fixes to bugs and improvements. I recommend to download it once you see it available: How do I update the Fitbit app? For more tips to maximize your Fitbit device's battery life, see Can I extend my Fitbit device's battery life?

Hope this helps. 

[Rogerma]

Hi, thanks, I will try this as soon as I get home.
Fingers crossed.

Sent from my iPad

[LiliyaFitbit]

Thank you for your reply, @Rogerma.

I appreciate your efforts and look forward to getting you back on track.

See you around.

[Rogerma]

Hi, unfortunately recommendations didn’t work and now the ionic is not charging at all.
I have followed your instructions about what to do if watch isn’t charging but nothing has worked.
What do you advise please??

Sent from my iPad

[LiliyaFitbit]

Thank you for the update, @Rogerma.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Rogerma]

Hi, you have kindly agreed to my watch being returned, I have supplied the required information for you to produce a shipping label, several times over the last two weeks, but have still not received the label. I have even asked how long should I wait, but no responses.

Please can you advise? Or better still, supply the return label so I can get my replacement ionic.

many thanks 

roger

[LiliyaFitbit]

Thank you for the update, @Rogerma.

I apologize for any inconvenience and recommend getting in touch with our Support team via chat or phone for further assistance. They have already all the details and special tools to continue assisting you. Click here to get connected. 

See you around.