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Ionic screen not turning on

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‎04-01-2020 12:32 - last edited on ‎04-10-2020 16:44 by Fitbit Moderator

‎04-01-2020 12:32 - last edited on ‎04-10-2020 16:44 by Fitbit Moderator

I’m very disappointed with my $250 ionic as all of sudden the screen went blank without any cause and customer service just told me there is nothing they can do about it except offer me a 25% off voucher to purchase another one 

 

Moderator edit: Subject for clarity 

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‎04-10-2020 16:43

‎04-10-2020 16:43

Hello @Asabar777, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Ionic, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

I'll be around if you need anything else.

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