My Ionic screen stopped working last week, after what I THINK, in retrospect, was exposure to low temps. (5 degreesF) I tried all the reset and restarts. Nothing. Eventually the green light came back on and I noticed it vibrate. It was also still tracking information. I did a live chat and the CS rep told me to do the resets and restarts as I've read about but obviously nothing worked. No Fitbit logo on the screen that wasn't working! Solution was to offer me a discount on a new one.
I let the ionic simmer for a bit hoping after thawing for a few days it would magically spring back to life. No luck. I tried removing it from my phone to try and repair and maybe that would work? Well, the phone recognizes it, but since the screen isn't working I can't enter the code to finish the "add device" to my app. A phone call today to CS and same solution: get a new one with a discount. I will note that when it stopped working I was less than 1 month over 1 year of use. Technically outside the 1 year warranty, but seriously. I didn't smash this thing. It just stopped working.
Point is - customer service has been less than helpful and each rep offers very scripted solutions. Many friends have had issues with their fitbits in the past and have been issued replacements. 1. Why am I getting "buy a new one" and 2. does anyone know if there is something else I'm missing here to repair this issue?
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