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Ionic screen not working

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‎07-29-2019 18:52 - last edited on ‎07-30-2019 08:28 by Fitbit Moderator

‎07-29-2019 18:52 - last edited on ‎07-30-2019 08:28 by Fitbit Moderator

I have my ionic since 30 May 2018. It has been replaced twice by fitbit in this period since I purchased it with the same problem. Meaning it's the third watch I have had. The ionic costs much more than the basic trackers. The same problem happened now with the tracker and I was blankly told that the 1 year warranty is over and fitbit cannot do anything about it. Extremely disappointed and will never purchase fitbit again. 

 

Moderator edit: Updated subject for clarity 

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‎07-30-2019 08:27 - edited ‎07-30-2019 08:28

‎07-30-2019 08:27 - edited ‎07-30-2019 08:28

A warm welcome to the Community @CherylNaicker. Thanks for the detailed information shared. 

 

Sorry to hear that you're experiencing this with your Fitbit device. I can confirm that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

 

 

 

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