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Ionic screen on but can’t swipe

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‎01-09-2020 07:01

‎01-09-2020 07:01

I got my ionic in December 2017. Recently, the home screen with the clock face is functional but I’m unable to swipe up to review the stats. The buttons are functional but I can’t swipe up or to the left to see stats or select operations (I.e. starting an exercise log). I tried to restart the Fitbit holding down the left button and bottom right button. It successfully restarting the Fitbit but the issue persists. Please help! I’m out of the 2-year warranty period :(!!! 

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‎01-10-2020 09:11 - last edited on ‎10-09-2025 17:21 by Fitbit Moderator

‎01-10-2020 09:11 - last edited on ‎10-09-2025 17:21 by Fitbit Moderator

@Kaloupis Welcome to the Community. Thanks for letting me know that you received your Ionic on December 2017. 

I appreciate the troubleshooting tried. Sorry to hear that you're experiencing this with your watch. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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