Ionic screen staying on, tracking 30,000 when not wearing it, no heart rate

[Jacksound]

I have had my Ionic since August and have loved everything about it. Some time in the last couple weeks it all of a sudden started all of these things listed below.

-Screen stays on and turns on without wrist movement or taps, even while sitting on the table on it's side.

-Battery drains in less than a day, I assume due to the screen. 

-Heart rate monitor is not reading anything

-Steps are being tracked at a rate no mortal could accomplish. While standing still or sitting on a table it is tracking steps sometimes getting 30,000 steps from midnight until I wake up in the morning. 

I have done multiple resets, power cycles, and factory resets to attempt to sort the problem but it seems to persist. It receives notifications just fine, Screen Awake set for 10 sec, I can sync and link to wifi, have done the firmware update. 

Please help as I have loved this device so far and all of it's capabilities, it just randomly started doing all of this with no water activity or bumps/falls in quite a long time. 

In sitting here writing this I accumulated 496 steps and climbing. 

Thank you

Moderator edit: Updated subject for clarity 

[Aglendeningb]

Agreed! I am sad but it is true

[DanyaC]

Hi Silvia,

I have had my ionic since March 2018. My day started with the ionic not counting steps, I did a reboot and did a 5k run which seemed to record ok. I then went home and racked up 30,000 steps doing very little. No heartrate being recorded and steps continue to count even though I was not moving. Rebooted many times. heartbeat came back but not reading correctly and then disappeared again within seconds. Read all the posts, switched it off. several times. still counting and not recording heart rate. (no fans, no vibration, no excessive heat or cold, no water, no power sources too close). Adjusted the screen awake setting, battery drained and re-charged - rebooted and restarted. still counting... any further suggestions??**!!