Ionic screen stopped working but syncing

[alibutt]

Dear Readers / Fitbit Support Team

First I tried to contact Fitbit support team through email but no solution so far. Just trying my luck to post here if any Ionic user could have faced the same issue and got resolved.

My Problem: I am using Fitbit Ionic. For the past one month, the screen is totally black out and not showing anything. Though the Ionic is charged right, sync successfully with Mobile phone application, all data ie; Steps count, HR, Sleep hours etc is appearing on the mobile.

Support team mentioned that the Ionic is out of warranty and thus advised me to buy new one. Isn't it ridiculous !!!!. Ionic screen dead sounds like a global issue then why not company step forward and do the product recall?????????

Frankly I did not pay $450 just for a year use or so.

Hopefully some solution is available out there and Fitbit support team might hear my voice.

Best Regards....Ali 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @alibutt. Thanks for taking the time to share your experience in the forums. 

I appreciate the details shared and for confirming that your Ionic's display isn't working but your information is syncing to your Dashboard. Rest assure that our team reviews each case individually and the option provided is based in the Fitbit Warranty, if you have any questions about the option you were given, you can reply back to the case that you already have. 

I'll be around if you need further assistance. 

[alibutt]

Dear Silvia

I understand that product Ionic in my use has already crossed the warranty period. Please try to understand that I am a regular user of Fitbit products by seeing my profile and the fitbit devices. I deserve a little more than what you are referring me to terms of warranty.

I really wish that Fitbit recognize issue with IONIC product and on which the tons of complaints are filled in your community pages. resolve my Fitbit Ionic issue either through technical recification or replace it.

May I please know how would you favor your loyal customer like myself.

regards....Ali 

[suzyc72]

I am javing exactly the same problem!! Though my screen does light up sporadically. I cant however use it or rely on it. Ive come onto the fitbit community in the hope i can resolve the problem. Not sure who to contact or email? 

[mmiller333]

I’m having the same problem  my Ionic is 15 months old. Seriously, I have looked back at my account and I have to purchase a new Fitbit every 12-15 months. They break after the warranty expires like clockwork! It is getting frustrating. This new situation ever more frustrating as the device works and syncs; but the display is completely gone. It looks like I’m not the only one, so has this issue been addressed?

[suzyc72]

Hey...
Thanks for your reply! Its so frustrating isn't it? I haven't resolved the
problem yet...just about to try a factory reset for the second time!!!

[SilviaFitbit]

Thanks for getting back @alibutt. Sorry for the delayed reply. 

I appreciate that you mentioned you've been a Fitbit customer. Fitbit appreciates it even though our Support team is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase. 

Once again, thanks for taking the time to share your feedback, we continue to improve our quality of products and services. 

Welcome to the Community @suzyc72. I appreciate the details mentioned and the factory reset performed. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

It's great to see you on the Community @mmiller333. Thank you so much for your feedback. Sorry to hear that your Ionic isn't working anymore. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

Let me know how it goes. 

[suzyc72]

Thankyou
Well, so far the factory reset does actually seemed to have worked!! So
happy to have my fitbit back up and running, only issue I seem to have now
is, the screen is not as bright as it used to be, are there any suggestions
as to how i can fix it?
Thankyou
Suzy

[SilviaFitbit]

Thanks for getting back @suzyc72. Sorry for the delayed reply. 

If your Ionic's brightness isn't the same one as before, this can be that it changed. You can manage it by opening the settings app > tap brightness to adjust it. 

Let me know how it goes. 

[suzyc72]

Perfect!!
Thankyou so much, all sorted!
😊

[SilviaFitbit]

I'm glad to hear that it was sorted out @suzyc72. 😀

I'll be around if you need further assistance.