Ionic screen stuck on Fitbit logo and now won't turn on

[CoachFX]

After charging this morning, my Ionic will not move off of the Fitbit Logo screen.  I have tried all of the possible reboots, restarts, etc. and it still won't come off of that screen.  After pushing all three buttons, the logo disappeared and I released the lower button immediately.  Two seconds later, the Fitbit Logo screen was back up and nothing had changed.

Moderator edit: subject for clarity 

[CoachFX]

I did the hard reset and the Fitbit Logo finally disappeared but now the Ionic is doing nothing.  I have pushed and held all of the buttons for over 10 secs and the watch is just dead.  Is there something that I am doing wrong?

[LiliyaFitbit]

Welcome to the Fitbit Community, @CoachFX.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

See you around.

[CoachFX]

After allowing the Fitbit to charge all night, it was still dead this morning and will not turn on.  It seems like my last Fitbit died after only two years in use as well. Is this a common occurrence?  I would still like to save this one if it is possible.

[LiliyaFitbit]

Thank you for your reply, @CoachFX.

I appreciate your efforts and the additional details. I understand how you are feeling. Our devices are made to last, though different users report different life span since there are factors out of our control that may affect the device. I am sure our Support team are doing their best to investigate the issue and help in the best possible manner. 

Have a good day.