help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic screen stuck on Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2021 05:48 - last edited on ‎09-26-2021 07:18 by Fitbit Moderator

‎09-25-2021 05:48 - last edited on ‎09-26-2021 07:18 by Fitbit Moderator

My Ionic is stuck on the logo screen. Even when I reset it, still the same. This is very disappointing. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎09-26-2021 07:26

‎09-26-2021 07:26

Welcome to the Community Forums @Helmer72. 

 

Thanks for taking the time to share what you've experienced with your Fitbit Ionic and for trying a restart prior posting. Please confirm if you followed the restart instructions as listed here. If the issue persists, I suggest trying the following: 

 

  1. Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.  
  2. On the device, hold all three buttons for about 10 to 12 seconds. 
  3. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  4. When the device vibrates, release all buttons. 
  5. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup
  6. When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device?

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer
0 Votes