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Ionic screen tap working intermittently

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‎10-02-2017 14:54

‎10-02-2017 14:54

So I have had the ionic for 3 days and noticed that the screen tap feature Works intermittently. I have tried single tab softly and also with added pressure- Sometimes it works and sometimes the display doesn't respond to any taps atall.

 Before I raise this with Fitbit customer support I wanted to find out if there is anything I am doing wrong ? 

Best Answer
3 REPLIES 3

‎10-02-2017 15:03

‎10-02-2017 15:03

conductive, no need to tap, lightly touch. Only to wake up needs a double tap (to prevent accidentally turning on the display with gloves, sleeves, etc)

Takes a bit to get used to - enjoy @Haz11, congrats!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎10-02-2017 15:12

In response to wmchapman

‎10-02-2017 15:12

Thanks but I have tried the conductive light tap and it still doesn't work.


Sent from my iPhone
Best Answer
0 Votes

‎10-02-2017 15:27

In response to Haz11

‎10-02-2017 15:27

touch.

Are you having difficulty waking up the display or choosing a stat from a symbol?

Not knowing which, you might try a hardware reset (hold the left and bottom right buttons down at the same time for about 10-15 secs, your Ionic will vibrate to indicate a restart)

Better or the same?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer