Ionic screen tap working intermittently

[Haz11]

So I have had the ionic for 3 days and noticed that the screen tap feature Works intermittently. I have tried single tab softly and also with added pressure- Sometimes it works and sometimes the display doesn't respond to any taps atall.

 Before I raise this with Fitbit customer support I wanted to find out if there is anything I am doing wrong ? 

[wmchapman]

conductive, no need to tap, lightly touch. Only to wake up needs a double tap (to prevent accidentally turning on the display with gloves, sleeves, etc)

Takes a bit to get used to - enjoy @Haz11, congrats!

[Haz11]

Thanks but I have tried the conductive light tap and it still doesn't work.


Sent from my iPhone

[wmchapman]

touch.

Are you having difficulty waking up the display or choosing a stat from a symbol?

Not knowing which, you might try a hardware reset (hold the left and bottom right buttons down at the same time for about 10-15 secs, your Ionic will vibrate to indicate a restart)

Better or the same?