help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic screen unresponsive, constant vibration, restarting not helping

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2020 05:56

‎11-22-2020 05:56

Hello,

 

Just a weird issue with my fitbit ionic (have had since June 2020). It started vibrating constantly during the night and the screen is unresponsive. The buttons work. The vibration only stops when I press the right lower button (the left, and upper right buttons work but the vibration persists.

 

I have tried restarting the device several times, sometimes the vibration is gone at restart, but it will return within 20-30mins.

 

The screen has not worked on any restart.

 

Can not turn off, so waiting for the power to drain to give me some peace from the buzzing.

 

I have not found a similar case to this here, though some similar elements. But the first post response of restarting it does not solve anything.

 

Did try to talk to support, but gave up after waiting 3 hours for an agent.

 

Anything else left to try?

 

Many thanks.

Best Answer
0 Votes
3 REPLIES 3

‎11-22-2020 15:04

‎11-22-2020 15:04

Anything else left to try?

 

Use your warranty. 

Keep trying support.

Email support.

 

A Mod. will likely speak to support on your behalf and let you know in this thread.

Best Answer
0 Votes

‎11-23-2020 00:21

In response to PaulMe

‎11-23-2020 00:21

It's looking like a warranty return. But was hoping it was a glitch. 

Best Answer
0 Votes

‎11-23-2020 00:43 - edited ‎11-23-2020 00:46

In response to SunsetRunner

‎11-23-2020 00:43 - edited ‎11-23-2020 00:46

It's looking like a warranty return. But was hoping it was a glitch. 

 

I guess you could remove it from the app and also from Bluetooth and do a full reset. Then set it up in Bluetooth and the app again. Previously synced data will still be there. Nothing to loose. If no go then use your warranty.

Best Answer
0 Votes