Ionic screen unresponsive

[Jay-La]

Posting again since no one responded to my previous post that I put up this morning. After downloading the update my screen is now unresponsive. The buttons work and the sync works. I did a complete factory reboot last night that did not fix the problem.  Sounds like there might be something wrong with their latest update since I’m seeing similar posts.  Can someone please provide a fix?  The wallet payment setup  prompt is continuously popping up on my screen. 

[Jay-La]

Cannot get the touch screen to work. I did a factory reset which did not fix. Please advise next steps. 

[Swingar]

Mine went completely dead a few weeks ago. Crickets from Fitbit. 

[SilviaFitbit]

Welcome back to the Community @Jay-La. It's great to see you around @Swingar. 

Thanks for the details mentioned and the troubleshooting tried. I would like you to try restarting it and making sure it's fully charged, because the firmware update might drain the battery. 

Hey there @Swingar. Thanks for participating in the forums. I've noticed you already contacted the retailer. 

Let me know the outcome. I'll be around if you need further assistance. 

[Swingar]

Sigh. I know you’re just doing your job, but these “fixes” don’t work. Please just admit there is a systemic quality issue with the Ionic (or a certain production run) and offer us all replacements. It’s the right thing to do. 

[Jay-La]

Hi Silvia. My watch was fully charged as I kept it plugged in while I did the reboot so unfortunately this did not work. Any other ideas?

[Jay-La]

Also, could you please address the software update? My Watch was functioning fine until I downloaded the update. 

[SilviaFitbit]

Thanks for getting back @Jay-La. I don't have any information about any issues with Ionic after the firmware update. Any update will be updated and you should have an official response from Fitbit. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance. 

[Jay-La]

Great. I hope your support team comes up with a fix. I’m sad it no longer works.



Thanks,
Jennifer

[Jay-La]

Ok thx. I look forward to hearing back from support. I’m sad my watch isn’t working. I hope someone can find a solution and get it working again. 

[KoriZap]

My screen is not working at all.  It is still synced with my phone and shows my steps, but I can't see anything on the screen.

[SilviaFitbit]

Thanks for getting back @Jay-La. Our Support team can continue assisting you and providing you with options based in the Fitbit Warranty. 

Welcome to the Community @KoriZap. Thanks for the details mentioned. I would like you to restart your Ionic and then continue monitoring it. 

Let me know how it goes.