Ionic screen went black, won't come on

[Madee25]

After charging my Ionic last night, it seems to have turned itself off.  It last synced today at 2:49 PM Eastern Time with a "full battery." 

I have read through several of the topics/questions/responses on this forum, and it appears that this has become a common problem.  

I have tried merely turning the watch back on with the back button. 

I've tried charging and then turning it back on.

I've tried holding the back button along with the bottom right button.

I've tried holding all 3 buttons in order to do a factory reset.

I've cleaned the charging connectors.

I've tried restarting (2 button) and resetting (3 button) while plugged in.

Nothing has worked.  I've not seen a logo at all. The thing just died.  It was a mother's day gift last year so it's only about 13 months old.  I just bought my husband a Versa after his Charge 2 started having major errors after less than 2 years.  I'm now wondering if I made a big mistake in buying an additional FitBit product, as I see hundreds of these same errors in less then 18 month old watches with only an "I'm sorry, you're out of warranty" response.

I've done all the a

[RicardoFitbit]

Hi @Madee25 thanks for bringing this to my concern, welcome to our Community Forums. Let me give you a hand with your Ionic.

First, I'd like to appreciate your effort and patience troubleshooting your device prior posting, I totally understand how frustrating this matter can be for you. I was informed by our Customer Support team that they're already providing with assistance regarding your Ionic behavior. That being said, I recommend you to keep an eye to your email inbox for any update from them. Also, for more information about our warranty policies, I recommend you to check them here. 

I'll be here if you need anything else, see you around. 

[pakrat11]

When I went to charge my Ionic, it momentarily said something like there wasn't enough power. Then it started charging, then went black. This was about 30 minutes ago. I have tried every restart method ... 2 button,  3 button & back button.  The green light on the back originally wasn't coming on, but now I have seen it flash on for a few seconds.  Momentarily thrilled,  I tried to start it again with no luck. Help! I just started a running camp & now my Fitbit is dead.

[Cwow]

HI Made,
I am sad to report that the same things happened to me yesterday and after hours messaging support and phon e calls I was told there was nothing they could and since I am out of warranty the best they could do was offer me 40% off a new device. This is the second Ionic that has up and stopped working on me. I am. considering and apple iWatch. 😞 I loved my Ionic but I am not sure it is worth all the hassle of defective devices!

[Madee25]

Thank you FitBit for making things right and replacing my Ionic! I appreciate the way you made sure to take care of a longtime customer. 

[pakrat11]

Ditto! I didn't get any email from Fitbit, but I found the customer service
# on line. I had to jump through the hoops of "no, pressing these buttons
doesn't work", but that was a small price to pay. I had to speak with a
supervisor to get more than 40% off of list price, but they were helpful
and polite. My new Fitbit should be here soon.

[Sheriann]

I am having exactly d same issue. 3 days back d ionic just went off. Did all possible things mentioned here but it jus wouldnt come on. The battery is full 100%. then it came on for a while where i manged to start factory reset. but now only d logo comes for a while n goes off. no display at all. i am really missing my ionic as it was a gift from my husband exactly a year ago. i have enjoyed many marathons with my ionic n now i am totally lost cos this was simply super. i desperately need help as I have an event mid july.

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@Madee25 wrote:

After charging my Ionic last night, it seems to have turned itself off.  It last synced today at 2:49 PM Eastern Time with a "full battery." 

I have read through several of the topics/questions/responses on this forum, and it appears that this has become a common problem.  

I have tried merely turning the watch back on with the back button. 

I've tried charging and then turning it back on.

I've tried holding the back button along with the bottom right button.

I've tried holding all 3 buttons in order to do a factory reset.

I've cleaned the charging connectors.

I've tried restarting (2 button) and resetting (3 button) while plugged in.

Nothing has worked.  I've not seen a logo at all. The thing just died.  It was a mother's day gift last year so it's only about 13 months old.  I just bought my husband a Versa after his Charge 2 started having major errors after less than 2 years.  I'm now wondering if I made a big mistake in buying an additional FitBit product, as I see hundreds of these same errors in less then 18 month old watches with only an "I'm sorry, you're out of warranty" response.

I've done all the a

---

[pakrat11]

Try giving them a call. It might not help, but it sure won't hurt. Good
luck!

[Sheriann]

hey thanks, I am in India and the customer care number says invaild. mailing them again.

[Cwow]

After speaking with a few different people I was able to get a replacement.
I’m happy it’s in its way!
--
Crystal 

Moderator edit: Removed personal information 

[RicardoFitbit]

Hello guys! My apologies for the delay in responding. Welcome to our Community Forums @Cwow @Sheriann. It's nice to see you again @Madee25 @pakrat11, I'm happy to continue providing assistance. 

@Cwow @Madee25 I appreciate the update that was posted, I'm happy to know that our Customer Support team assisted both of you accordingly to our warranty policies and processed a replacement order for your Ionic devices. Don't hesitate to contact them back if you have additional questions regarding the order status or contact me back if both of you need anything else. I'll be here. 

@Sheriann @pakrat11 I'd like to share with you guys that our Support team informed me that assistance was provided to both of you directly by them. That said, I recommend you to contact our Customer Support team back if you need more information and details regarding the resolution that was provided or contact me back if you have any additional questions. 

See you around! 

[Feltnervegas]

I have now had two Ionics stop.  My wifes stopped after 14 months.  They gave me a 40% discount on a new one.  Now mine stopped last night.  Nearly $1000.00 spent on a useless product.  You can actually get a new Ionic at 40% off at retailers now.  They know this thing was / is defective.  We have bought every Fitbit model since they came out.  All have worked great except for the most expensive one.  Looks like Fitbit has lost our business and recommendations.

John

[Cwow]

Hi john
At this point Fitbit has agreed to replace the item but I suspect it is
only a matter of time before this one stops working as well. I believe it’s
a defect in charging but it was free I decided to keep it for while before
making the switch to iwatch. Hope whatever you switch to works out better
--
Crystal 

Moderator edit: Removed personal information 

[Feltnervegas]

Def a charging issue!

[Marvin2412]

I purchased my Ionic on June 6, 2019.  I have had the same problems and tried to fix it all the ways that you have.With a full charge, my Ionic would last from 20 minutes to 1.5 days. Most of the time it is only about 20 minutes.  I called the help phone number and was told that the problem was that I had used a non-Fitbit face.  I was told to reset it to factory settings to fix the problem.  The Ionic is still malfunctioning.  I hope they send an update to fix these or have a recall for a bad part. I liked my Fitbit One years ago.  I wish that htey would fix them soon.

[Cwow]

Hi marvin2412
If you are within the warranty period they will replace at no cost to you.
I would not wait and I’d ask for a replacement. In my experience they want
to do a lot of trouble shooting and ask for videos of the problem but if
you are insistent enough they will send a new one. I’d reference all the
posts in this thread.
Hope it all works out. I wish they own up to the defect, fix it and make it
right with all the ionic users. Outside of this issue I really like . This
time around I won’t be using any other clock faces. Good luck!

--
Crystal 

Moderator edit: Removed personal information 

[Cwow]

I recently found what looks like a wireless charging station in amazon for
the ionic but I’m not sure if required the same kind of connection to the
ports as my ionic won’t charge in any QI charger. May be worth checking
out!
--
Crystal 

Moderator edit: Removed personal information 

[Lizbiz840]

This has happened to my ionic. Just turned black and won’t turn on and the green lights don’t flash anymore. It’s now just a paper weight.

 I’m so disappointed.

[Sheriann]

Thanking Fitbit customer care for helping me out and sending me a replacement rather quickly. 

Only issue is when I turn my hand it does not light up showing the clock screen. 

[Yokisdad]

I have had the same problem for the past three days with no help from fit .

Putting on the charger was the only way I could get it to turn on.