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Ionic screen won't turn on

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‎09-06-2018 02:09 - last edited on ‎09-07-2018 07:03 by Fitbit Moderator

‎09-06-2018 02:09 - last edited on ‎09-07-2018 07:03 by Fitbit Moderator

Reset my screen using left and bottom buttons as my data wasn’t showing. Screen came back on but mo change. Tried another reset and now my screen won’t come on at all. Still syncing with my iPhone but screen completely off

 

 

Moderator edit: updated subject for clarity

Best Answer
124 REPLIES 124

‎04-11-2019 04:35

In response to Saundraj

‎04-11-2019 04:35

Mine finally came back. I ordered an AW in the meantime. Not sure what I'll
do at this point with the Ionic.

I plugged in the charger (which was the only way to get the logo), then I
had the screen briefly enough to go to the Settings app on the face of the
Ionic. I went to About, then Factory Reset. This kept the Ionic alive. I
opened the Fitbit app on my phone and started to go through the Pairing - I
kept getting the big red X on my Ionic, so I thought it was a lost
cause......then saw there was an Update.

Long story short, after three different times getting the Update to go
through... leaving it plugged in with my phone nearby all night. I saw it
this morning, and it's working again.


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
Best Answer
0 Votes

‎04-11-2019 04:44

In response to Ginger17

‎04-11-2019 04:44

@Ginger17  I think you are one of the lucky ones. And, it confirms my suspicions that it is software related and Fitbit does not want to recognize it. I will give it a try one more. Thank you.

Best Answer

‎04-11-2019 05:15

In response to walyfipe

‎04-11-2019 05:15

I agree. The fact that it repaired via an Update rather than a factory
reset is telling.


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
Best Answer

‎04-11-2019 10:32

In response to Ginger17

‎04-11-2019 10:32

Hey everyone!

 

Thank you so much for your feedback regarding your experience with Ionic and warranty. We've forwarded all of your feedback to our specialist for further review. We've truly sorry that you had a less than perfect experience with Ionic and we're sure our Support team can provide an alternative resolution. 

 

From that standpoint, we're closing this thread; the conversation has become off topic. 

 

I'll be around if anyone needs further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎10-10-2019 18:34

‎10-10-2019 18:34

Hi - I understand that there are issues with the latest updates from Apple, but my Ionic will not turn on, it has full power and I tried resetting it by holding the left and bottom right button and nothing.  Earlier today I received a notification to change my watch face and then saw a notification about a firmware update, which I tried to complete and now it will not power up.  Any suggestions?

Best Answer