01-24-2018 22:01
01-24-2018 22:01
I had my ionic on today and I thought that it needed charging because the screen wasn’t turning on so I plugged it in, and nothing happened. I thought it was the charging port, so I left it charging all day. I just checked my phone app of the Fitbit and it is telling me that the Fitbit is fully charged. I don’t know what to do, please help! I can’t do anything to get the screen to turn on.
01-25-2018 02:27
01-25-2018 02:27
Try to press the left and lower right button for more than 15seconds, then the watch is off.
Then press the left button to reboot it.
If this wont help, then you may have a hardware issue - means watch is broken.
06-05-2018 13:32
06-05-2018 13:32
Thank you! I tried everything, and I actually had to get a new watch. A magnet sat next to my Fitbit for a while, and I think that corrupted the screen. Thank you for your help!