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Ionic seems to be bricked since last update

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‎09-10-2020 15:41

‎09-10-2020 15:41

Since the last software/firmware update my Ionic is unresponsive. I will go through a fully charged battery in hours. No heart rate, no steps, no calorie count or distance. The clock face shows but I can't get a menu or scroll through any screens, I still seem to get notifications but that is it. 

Anyone else?

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‎09-11-2020 12:47 - last edited on ‎10-17-2024 08:13 by Fitbit Moderator

‎09-11-2020 12:47 - last edited on ‎10-17-2024 08:13 by Fitbit Moderator

@ScottkW A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-12-2020 05:41

‎09-12-2020 05:41

Mine too. Battery life is about 2 hrs. I went back to old clock face but still bricked. Restarted it, so now at least the calibration message has stopped. 

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