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Ionic sensor`s glass cracked

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‎10-23-2020 13:36

‎10-23-2020 13:36

Hi Fitbit,

 

I`ve just realized that one of the glass-like covers of one of the sensors in my Ionic is cracked.

I`ve treated the watch very carefully and I don`t understand how it can be broken.

It`s one of the two red-copper sensors and I`m worried water will enter the watch next time I swim.

The watch is out of the warranty period: which options do I have to get it fixed?

 

Thanks!

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‎10-25-2020 17:27

‎10-25-2020 17:27

Welcome to the Fitbit Community, @IonicFan01.

 

I am sorry to hear that one of the sensors in your Ionic is cracked. Thank you for taking care of your watch and providing the additional details, I understand your concern and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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