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Ionic seriously overestimating steps taken

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‎12-21-2017 09:40

‎12-21-2017 09:40

My Ionic has started to demonstrate some strange behaviour. It's said twice now that i've done between 10-15k more steps than I've done, which is a huge margin of error by any standard.

The same week, it also failed to record ANY sleep overnight.

 

Is there a known bug in the latest firmware update or do I need to return it for a new one?

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4 REPLIES 4

‎12-21-2017 12:17

‎12-21-2017 12:17

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎01-09-2018 10:59

‎01-09-2018 10:59

I should point out that this seems to occur when charging the battery via the USB port on my iMac Pro.

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‎01-09-2018 11:05

‎01-09-2018 11:05

This has happened to a few people. I believe a factory reset will fix it. I am not sure if it's a permanent fix. 

Sense, LG V60 Thinq Android 10, Surface Pro Win 10
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‎01-31-2018 03:48

In response to BigRalphN

‎01-31-2018 03:48

Sadly not

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