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Ionic set-up now missing!

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‎12-29-2019 05:46

‎12-29-2019 05:46

I cannot synch my Ionic as it does not recognise that I have one!  I've tried to set-up the watch again but there is no option of an Ionic on the computer.  I tried on my mobile and it finds the Ionic but will not connect.  Trying on both laptop and phone and getting nowhere but frustrated!

 

I have no idea why the set-up went missing - last synch was on Tuesday 24 December.  Watch still working - just have no record on mobile or laptop.  Advice please?

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‎12-29-2019 12:05

‎12-29-2019 12:05

Are you logged into the correct account? 

Does the tracker show at https://www.fitbit.com/settings

You will need to remove the tracker from your phones Bluetooth before setting it up. 

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‎12-29-2019 12:24

In response to Rich_Laue

‎12-29-2019 12:24

I've checked but apparently I have no Fitbit device and can't set it up. On my Mac there are 11 choices of Fitbit but not the Ionic. On my mobile it detects the Ionic but doesn't connect. I'm going round in circles here.

Sent from Yahoo Mail on Android
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