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Ionic short battery life

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‎02-17-2019 05:35 - last edited on ‎02-18-2019 07:13 by Fitbit Moderator

‎02-17-2019 05:35 - last edited on ‎02-18-2019 07:13 by Fitbit Moderator

My Ionic keeps dying!! 

I purchased my Ionic in Dec 2018. It worked fine for the first month and a half, but now it is dying after half of a day. It’s so frustrating because the reason I purchased this Ionic over the Apple Watch because of it’s long battery life. Please help. 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎02-17-2019 23:38

‎02-17-2019 23:38

Hi @ShawnaHathaway  That doesnt sound good at all. Have a look at THIS Help Article on battery life and THIS ONE on charging problems in case there is anything helpful there. I will flag your post for a moderators attention.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-18-2019 07:15

In response to NellyG

‎02-18-2019 07:15

Welcome on board @ShawnaHathaway! Sorry to hear about the inconveniences you've been having with your Fitbit Ionic.

 

I’ve noticed that my friend @NellyG just offered you a good response in order to solve the questions and doubts with your post. If this was the information you were looking for, I invite you to make @NellyG's post as the solution for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

 

If this didn't resolve your the inconvenience, let us know and we'll be happy to work through it with you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-18-2019 18:43

In response to MarreFitbit

‎02-18-2019 18:43

Hi there.

Unfortunately, none of the solutions worked. I don’t use any apps- in fact, I don’t even have my texts or calls or calendars set up on my Ionic. I don’t use the silent alarm feature. My charger and port work just fine. For instance, this morning after charging my Fitbit, it was 100% charged. It died tonight around 7p so the charge only lasted about 11 hours.

Please help. I am getting very frustrated as I recently had knee surgery and am finally able to workout again. It’s upsetting that because of this, I can’t watch the progress of my recovery.

-shawna

Sent from my iPhone
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