Ionic showing 0 signs of life

[Skogurl2014]

about a year and a half ago I upgraded from my charge HR (that I had for 3 years) to my ionic. I wear it daily and love it. But it does the other day and I can’t get a response when I connect it to a charger. I cleaned everything out to make sure the connection was there, tried different outlets, tried my husbands charger, and nothing! I can’t even get a light from it to act like it’s been plugged in. Tried a factory reset, and well if it won’t even light up on a charger, that was certainly not going to work. Anyone else have this issue and could offer advice? 

[modernist]

Here is an entire multi-page thread here: https://community.fitbit.com/t5/Ionic/Ionic-screen-won-t-turn-on/td-p/2939167/page/7

It appears they have closed it as well. 

Mine is bricked as well. 

[Skogurl2014]

That thread wasn’t even helpful? It sounds more like they were behind on updates or something but mine just did the latest update and there isn’t another one available. I’m getting irritated with the lack of helpful hints for this especially since mine would barely be out of warranty! 

[HeathersS]

I had same issue immediately following the Fitbit update. 

[SilviaFitbit]

@Skogurl2014 @modernist and @HeathersS Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried.

Sorry to hear that you're experiencing this. I appreciate the thread that you've shared. In this case, I've shared your posts with our Support team and they will continue assisting you through email, please check your email inbox. 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions.