Ionic showing Fitbit logo

[StanGetzFan]

The clock face on my ionic wasn’t being displayed. So I did a reset, and now it just displays the FB logo and the screen just keeps turning on and off. Help!

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@StanGetzFan Welcome to the Community. Thanks for the details mentioned and the reset tried. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[gh1979]

I'm having this issue also.  My Ionic was playing up where it wasn't tracking steps or my heart rate.

I restarted the FitBit Ionic 3 times as was suggested on another post.  It then began rebooting randomly throughout the day and is continuing to do so.  I factory reset it and removed it from the app but it still does not boot up and stay up in stable state

[StanGetzFan]

I have tried multiple resets!! Still no solution. Mine started with not
displaying the clock face. Since mine was 1 month out of warranty, they
gave me a 25% discount on a new Fitbit...Its better than nothing, but I
think that the watch should last more than a year...just my luck!
--
CS3

[gh1979]

Who did you contact to ask about warranty ?

I’m still within warranty and I think my ionic is completely dead now

Sent from my iPhone

[StanGetzFan]

It was a moderator from FitBit on this site. If you are within 1 year of
purchase/activation you are within coverage, I believe. Unless you
purchased an extended warranty.

--
Sent by:

Moderator edit: personal info removed

[Sprygal856]

The same has happened to my Ionic.  On for hours with only the Fitbit start up on the screen.  Can't restart or show clock or anything else.☹😭😭

[GrahamM10]

Same issue for me. It came out the blue and the first time drained the battery and it worked for a few days after the full recharge. I'll try a reset. 

[GrahamM10]

Acctually l few minutes recharge had bought the display back. Battery now shows 58%

[Sprygal856]

|
|
| |

|
|
|

My Ionic has many issues.  Can't power off, the logo just stays on the screen. I tried to  hold the buttons and still nothing. 

Sent from Yahoo Mail on Android

|

|
|
| |

|

|
|
| | Yahoo Mail stationery |

|

[Sprygal856]

Charged it all night & the logo is still the only thing showing 🤨

[Ktmpj]

Mine is doing the same thing!  Was only showing the Fitbit logo flashing. Did a reset, and now the screen is just black. So, frustrated. Watch is just a year old at Christmas!

[StanGetzFan]

It is terribly frustrating. The Ionic is one of the higher end FB products, I feel it should be a bit more durable and not have as many bugs. This issue seems to be expanding as well. Hopefully FB will come up with a solution!

[Sprygal856]

Got my Ionic in Nov. 2019. Now using my old Blaze. However, I won't be buying Fitbit products again

Sent from Yahoo Mail on Android

[Shehan]

This happened to me today. The only change I did was upgrading it to the new firmware last week, and the battery died 2 days ago.. When I plugged the fitbit ionic back, it started continuously vibrating and showing the Fitbit logo on and off, as if it is continuously rebooting itself. After a couple of hours, the screen went completely black.

Contacted the online support, and did the factory reset as instructed. During the reset process, I could see were a bunch of blue, red and green horizontal lines appear and disapear, and eventually a black screen again..

[Shehan]

Looking at all the comments, it looks like the problem affects for Fitbit models purchased 1 year or before.. It might have to do something with the older Fitbit models and the new firmware version..
I was informed that they can't help me because my warrenty got expired..

[Sprygal856]

I purchased my Fitbit Nov of 2019. It's nearly a few months old.

[gh1979]

It sounds though either the firmware has issues on it or there is a bad batch of Ionics that have been released.  

If it is a bad batch then Fitbit should be looking to identify the devices by serial number and do a product recall.

For these type of devices to only last a few months (especially given how much they cost) is absurd

[SilviaFitbit]

@gh1979 It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

@StanGetzFan Thanks for getting back. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty, if you have any questions about the option you were given, you may want to contact our Support team. 

@Sprygal856 Hey there. In this case, I have created a case on your behalf with our Support team and they will continue assisting you through email. 

@GrahamM10 Welcome to the Community. Thanks for the details mentioned. I'm glad to hear that after you reset it and recharged it, it started working again. If you keep having issues, you may want to try the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

@Ktmpj Hey there. Thanks for getting back. I appreciate the troubleshooting tried and the details mentioned. Sorry to hear that you're experiencing this. I would like you to confirm that you tried restarting it following the steps mentioned in this article. 

@Shehan Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. Our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions.