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Ionic showing as charging but it's not charging

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‎05-02-2021 22:40 - last edited on ‎05-03-2021 11:02 by

‎05-02-2021 22:40 - last edited on ‎05-03-2021 11:02 by

Hi,

Yesterday my ionic (whilst on my wrist) weirdly said "charging" and stopped recording steps as I was out for a walk.

 

I reset back to factory and plugged it in to charge when I got home.  Now, when it's plugged in, the little battery bar shows little lines which move to indicate it is charging (when not on charge they disappear) but it was on charge all night and only has 22% battery.  Less than when it went on charge. 

 

I can't set up my ionic from the factory reset as there isn't enough battery to do so.  It can't be the charger unit as the Fitbit was saying "charging" whilst I was out walking and it was on my wrist!

 

Any help would be appreciated.

Charlotte 

 

 

Moderator edit: subject for clarity 

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‎05-03-2021 11:06 - edited ‎05-03-2021 11:07

‎05-03-2021 11:06 - edited ‎05-03-2021 11:07

Welcome to the Fitbit Community, @Charlotte240.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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