Ionic showing data hasn't cleared and showing flashing logo

[Bexy101]

What can I do. I've tried absolutely everything (I looked through all the threads and followed all the instructions) what do i do now? It's just flashing the logo now after a factory reset. 

I'm finding this so stressful

Moderator edit: Updated subject for clarity 

[Rich_Laue]

Was this message on your ionic or the Fitbit app? 

If I read you right, even after the factory reset you are seeing the message of data not cleared. 

If a factory reset was done, you will need to setup your ionic as if it was just purchased.. Have you done this since the reset? 

[Bexy101]

Yes I have done this

[Bexy101]

It was on the Fitbit. In big red writing

[Rich_Laue]

---

@Bexy101 wrote:

It was on the Fitbit. In big red writing

---

The Fitbit ionic or the fitbit app? If on the Fitbit app, what phone? 

[Bexy101]

It was on the actual Fitbit devise not the phone

[SilviaFitbit]

Welcome to the Community @Bexy101. I appreciate the details mentioned and the troubleshooting you've performed. 

Thanks for your input @Rich_Laue. 

Thanks for the research you've done before in the forums. If your Ionic is just flashing the Fitbit logo, this means that this has been unpaired from your account and you might need to set it up again, this can happen when you performed the factory reset because it deleted all the data from your watch. 

If you're having any issue while setting it up, then try the tips mentioned in this article: Why can't I set up my Fitbit device?. 

Let me know how it goes. I'll be around if you need further assistance.