help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic showing data not cleared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2020 07:13 - last edited on ‎06-20-2020 19:05 by Fitbit Moderator

‎06-02-2020 07:13 - last edited on ‎06-20-2020 19:05 by Fitbit Moderator

I am trying to Factory Reset my Fitbit Ionic, the screen now says "Data not cleared Sync & Try again" with  a big Red X.  I have tried syncing, I have removed the ionic from my account.  It will not let me reset the ionic.  Please help

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-20-2020 19:10

‎06-20-2020 19:10

@NandS A warm welcome to the Community. Thanks for letting me know that you're seeing this message on your watch. 

 

I appreciate the troubleshooting performed prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them. 

 

Don't hesitate to get back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes