Ionic showing high heart rate readings

[ChrisJS]

I've had my ionic for about 20 months and for a long time it worked fine.

then a few weeks ago I noticed the heart rate monitor kept going wrong - I could be just sitting at my desk and it would decide my heart was going 160 (which is certainly was not). Rebooting it would correct it for a while, but before long it would again give a false high reading.

So I performed a factory reset - and for a couple of weeks it all seemed okay, but now it has started doing it again - it decided I was doing exercise for 4 hours this morning while I was sitting at my desk in the office!

Anyone come across this and found any solutions? Or I am just going to have to replace it?

Thanks

Chris

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @ChrisJS. Thanks for the details mentioned and the troubleshooting tried. 

Before creating a case on your behalf with our Support team for review and more options. I would like you to follow these tips to improve the accuracy of your heart-rate reading on your Fitbit device. 

Let me know how it goes. 

[ChrisJS]

Thanks for the response, I have now been in touch with support and got it sorted out under warranty,

Chris

[SilviaFitbit]

Thanks for getting back @ChrisJS. I'm glad to hear that you got it sorted it with our Support team. 

I'll be around if you need further assistance.