help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic showing incorrect date

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2020 12:41 - last edited on ‎03-10-2020 11:43 by Fitbit Moderator

‎03-09-2020 12:41 - last edited on ‎03-10-2020 11:43 by Fitbit Moderator

My Fitbit shows 1 day ahead. It shows Tuesday, March 10. I have restarted it and synced to my phone.  I can't correct it. HELP!

Moderator edit: Updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎03-10-2020 11:59

‎03-10-2020 11:59

@Nancysmile It's nice to see you on the Community. I appreciate the troubleshooting tried and the details mentioned. 

 

I would like you to make sure you changed the timezone on your app and online Dashboard, to do so: 

 

On your cell phone:

Please go to Settings> Date and Time. (may be labeled differently, depending on the operating system of the cell phone)
Switch the automatic time to manual.
Turn your phone off and on again.
Try syncing your watch again.

 

On your PC:

Please open Chrome or any internet browser (internet explorer, Firefox, etc)

Go to fitbit.com and log in with your password and email address.
Tap Settings (top right gear)
Under Personal Settings> Time Zone, select any time zone.
Submit


Then please go to the Fitbit app on your mobile phone.
Click on "Your profile picture> Advanced settings"
Turn off the "Automatic time zone" and "Automatic location" options. The selected time zone should appear. Then choose your location again.
Turn your phone off and on again.
Sync your Ionic 
The language should be displayed correctly on the watch again.

 

Keep me posted. I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes