Ionic showing incorrect heart rate readings

[Kcirishfan]

So I’ve seen this topic a lot, but none of it has been helpful, and today was exceptionally frustrating...

I went for just a brief 30 minute walk this morning, nothing major. And then went to work. Now, it’s a regular 8-5 job, but according to my ionic, while sitting at my desk...my heart rate was around 160-170 bpm. Sitting. If it were truly possible to burn 8000 calories from sitting, looking at a computer screen with occasional breaks to get up and move...that would be amazing!

ive had a Fitbit for almost 6 years now (flex, chargehr, blaze, ionic) and have never had this issue. My chat today with CS ended with me taking it off for 30 seconds and syncing it. Not helpful at all

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Kcirishfan Welcome to the Community. I'm glad to hear that you've been a Fitbit customer. 

Thanks for the details mentioned and the troubleshooting tried. 

I appreciate that you contacted our Support team. In this case, I would like you to confirm you've followed these tips to improve the accuracy of your heart-rate reading on your Fitbit device. If you have and you continue having issues, please reply back to the case that you already have with our Support team and they will continue assisting you. 

I'll be around if you have any additional questions. 

[Kcirishfan]

Sent from my iPhone

[Kcirishfan]

Hi there,

I have tried that with no avail. The only thing that has worked thus far is turning notifications off, and turning back on after a min. Lowers bpm by nearly 80, until I move again...then having to repeat all over again

[SilviaFitbit]

@Kcirishfan Thanks for getting back. 

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.