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Ionic showing "Data not cleared sync and try again"

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‎10-02-2019 01:55 - last edited on ‎10-03-2019 16:06 by Fitbit Moderator

‎10-02-2019 01:55 - last edited on ‎10-03-2019 16:06 by Fitbit Moderator

Hello I've bought a Fitbit ionic off Ebay and its saying data not cleared sync try again, does anybody please know how I can solve this? Thanks in advance 

 

Moderator edit: Updated subject for clarity 

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‎10-03-2019 10:25 - last edited on ‎11-08-2024 14:58 by Fitbit Moderator

‎10-03-2019 10:25 - last edited on ‎11-08-2024 14:58 by Fitbit Moderator

Welcome to the Community @Cheza2013. Thanks for the details mentioned. 

I was doing some research and I found that this troubleshooting worked for some, please try the following: 

  1. Delete the Fitbit Ionic in the Fitbit app
  2. Remove the Ionic in the Bluetooth profile (Your phone Bluetooth setting page)
  3. In the Fitbit app pair the Ionic again
  4. If there is no connection,press all three buttons on the Ionic restart the Ionic

Let me know how it goes. 

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