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Ionic showing "Data not cleared sync and try again"

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‎10-01-2020 23:46 - last edited on ‎10-03-2020 15:22 by Fitbit Moderator

‎10-01-2020 23:46 - last edited on ‎10-03-2020 15:22 by Fitbit Moderator

Hey my ionic has a big red cross and 'data not cleared sync and try again'

Any one help me out?

I've tryed reconnect to bluetooth, force stop on app, turning phone off. 

 

Moderator Edit: Clarified subject

 

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‎10-03-2020 15:23

‎10-03-2020 15:23

@Chrisjohnson12 It's nice to see you in the Fitbit Community. Thank you for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and they mentioned you already have a case with them please continue the communication through email they'll be happy to assist. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-15-2020 03:12

‎10-15-2020 03:12

This happened to me. On your phone, unpair / forget the watch in bluetooth settings, then clear the app data and cache, and uninstall the app. Re-install the app (I'm not sure the uninstall was required, but this is what I did), and follow the procedure for adding a new device. This will rewrite everything on the watch. Fitbit were of no help and had given up on me.

Kind regards.

David Banks.

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