Ionic showing "unlock with phone" message

[Nalabala]

Hi, Cannot get into my Iconic due to this message.

I have, so far, done the following -

Restarted phone - unlock with phone

Tried to disable wallet  - unlock with phone

Reset password - unlock with phone

Removed Iconic from app and re connected - cannot see the code required to put the iconic back on the app - unlock with phone

While all this is going on the watch is still syncing  with the app ??

Any ideas ......apart from a big hammer ?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Nalabala Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear you're experiencing this with your Ionic. Since you mentioned that you unpaired your watch from your phone and it's still not working, I would like you to set it up again to your account. If you're unable to pair it, you may want to perform a factory reset and then set it up again. 

As a side note, when you get this message on your watch, it's recommended to follow this procedure. 

Keep me posted. 

[Nalabala]

Thank you for your answer, but I cannot do anything with my watch as it just says - Unlock with your phone

Also, I have removed the watch from my app and cannot get to reconnect as it says - Unlock with your phone and I cannot see the code to enter it into the app.

So it is still not working and I am hoping that if I let the battery drain then it may let me in when I recharge but I am not 100%

[SilviaFitbit]

@Nalabala Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you, please check your email inbox. 

Let me know if you have any additional question.