Ionic showing sleep pattern instead of sleep stages

[Workinglife]

My tracker seems to only show basic information and not showing stages of sleep or oxygen stats for a couple of weeks 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Workinglife Welcome to the Community. Sorry for the delayed reply. 

Thanks for getting in touch about this. 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I'll be around if you have any additional questions. 

[Workinglife]

Hi have tried all the steps but still shows basic details for two week and 3 days now and i tried all the steps to help. Thank you for your reply and don't worry about it being a late reply I know its hard at the moment  

[Kimbolero]

Hi @SilviaFitbit, I'm having the same issue as described by WorkingLife, I'm only seeing the basic stages in the app after a nights sleep. I've made sure to cover all the steps you described for over 4 nights now but no change in the data being showed. What to try next?

[Workinglife]

@SilviaFitbit Hi I have tried all the steps but still shows basic details and i tried all the steps you sent again to help but still not working. Thank you for your reply and don't worry about it being a late reply I know its hard at the moment  

[SilviaFitbit]

@Workinglife Thanks for getting back. I apologize for the delayed in my reply. 

@Kimbolero It's nice to see you on the Community. I've shared your post with our Support team and they've mentioned you already have an open case with them, please continue the communication through email. 

I appreciate that you confirmed you tried all the troubleshooting mentioned above and you're still receiving only sleep patterns. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions. 

[Rowlands]

The results of Fitbit’s study, which were scored independently by polysomnography technologists, demonstrate that these devices can be used to track sleep stages with a reasonable degree of accuracy in normal adult sleepers, according to Fitbit.

[Kimbolero]

Hi @SilviaFitbit, indeed my query was eventually prioritised and raised to higher tier support.

Unfortunately, the response from the higher tier support agent was underwhelming and not very helpful. I was advised to review the troubleshooting steps in this help guide: https://help.fitbit.com/articles/en_US/Help_article/2163/#ClassicSleep , something I had already done multiple times together with Fitbit support via live chat.

[SilviaFitbit]

@Kimbolero Thanks for getting back. I appreciate that you mentioned the troubleshooting that you were advised to do. 

I've taken the liberty to open the case that you had with our Support team, they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond.

@Rowlands Thanks for your input. 

I'll be around if you have any additional questions. 

[RuthAH]

Hi

After the recent update I am only seeing simplified sleep details. Previously I received detailed sleep information. I’ve tried all the troubleshooting advice including a factory reset and still I only see simplified data.

Please help.

[RuthAH]

Hi @SilviaFitbit 

After the recent update I am only seeing simplified sleep details. Previously I received detailed sleep information. I’ve tried all the troubleshooting advice including a factory reset and still I only see simplified data.

Please help.

[Workinglife]

So when I get a reading of 188 bpm when lying in bed is a normal reading? 

[SunsetRunner]

Hi. I have exactly the same problem with my Ionic.
Started a week ago.